Write to us: support@farmers.guide. Say what you were doing, what happened, and the email address or mobile number on your account. We answer within two working days.
Signing in
The code never arrived
Codes are good for 10 minutes. For email, look in your junk folder for a message from farmers.guide. For a text, check the number was typed with its area code, and that you have not replied STOP to us before: if you have, text START to the number the alerts came from, then ask for a new code. You can ask for five codes an hour.
I changed my email address or number
Sign in the old way, then add the new one under More, then Account. If you no longer have the old one, write to us.
Alerts
I am not getting notifications on my phone
In the app, open More, then Alerts, and check that Phone notifications is on; then press Send me a test alert. If the test does not arrive, open your phone's Settings, find farmers.guide, and allow notifications. Alerts that are not urgent wait for your morning summary, and urgent ones are held during your quiet hours.
I want fewer, or different, alerts
Under More, then Alerts, you can turn off any kind of alert, choose which ones come by email or text, set quiet hours, and pick the hour of the morning summary.
Stop text messages
Reply STOP to any text, or turn Text messages off under More, then Alerts. See the text message terms.
Dates and estimates
The frost dates look wrong for my place
They are averages from daily weather between 1991 and 2020 for the two-and-a-half-mile square around the spot you gave. A ZIP code puts you at its center, which can be miles from you, or a thousand feet higher or lower. For a closer fix, add the location again with "Use where I am now" while you are standing on it. Low ground frosts later in spring and earlier in fall than the average for the area.
The soil temperature or watering advice does not match my field
Both are estimates made from weather, your soil type and what you have logged. Check that the field's soil type and irrigation method are right, and log each watering. A probe in your own ground always beats an estimate.
A crop I grow is missing, or its timing is off for my area
Tell us the crop, your county, and what your extension office recommends. That is how the catalog gets better.
Photo checks
A check failed or the result made no sense
Take the photo in daylight, close enough that one plant or a few leaves fill the frame, with the problem in focus. Pick the planting it belongs to so the app knows the crop and its age. A failed check does not count against your monthly allowance.
Pro and billing
Cancel or change a subscription
- Bought on the web: in the app, More, then Your plan, then Change card, switch or cancel.
- Bought on an iPhone: the Settings app, your name, then Subscriptions.
- Bought on Android: the Play Store app, your picture, Payments and subscriptions, then Subscriptions.
Pro stays on through the period you have paid for.
I paid but the app still says Free
Close the app and open it again. On a phone, open More, then Your plan, and press Restore a purchase. If that does not do it, write to us with the email address on the receipt.
Delete your account and data
You can delete your farmers.guide account, and everything in it, at any time.
- Open farmers.guide on your phone or at app.farmers.guide and sign in.
- Open More, then Account.
- Press Delete my account and confirm.
If you cannot sign in, write to support@farmers.guide from the email address on the account, or tell us its mobile number, and ask us to delete it. We will confirm it is yours and delete it within 30 days.
What is deleted
Your email address, mobile number and name; your locations, fields, plantings and logs; your crop photos and their results; your alerts and alert settings; your phone's notification address; and your sign-in sessions. It happens at once and cannot be undone.
What is kept, and for how long
- Backups made before you deleted the account are kept for up to 30 days, then destroyed. We do not restore deleted accounts from them.
- Server records of requests are kept for up to 30 days.
- If your number has replied STOP, we keep just the number on our do-not-text list so we never text it again.
- Payment records are held by Stripe, Apple or Google under their own rules, as tax and accounting law requires.
Deleting your account cancels a subscription bought on the web. A subscription bought in a phone app has to be cancelled in the App Store or Google Play, or it will keep renewing.
To delete only some things and keep the account, delete the planting, field, location or photo itself in the app.