The short version. We collect what you type in, the photos you send for health checks, and what it takes to sign you in and send your alerts. We use it to run farmers.guide for you. We do not sell it, we do not show ads, and there are no trackers in the app or on this site. You can delete everything from inside the app at any time.
Who we are
farmers.guide ("we", "us") runs this website, the web app at app.farmers.guide and the farmers.guide apps for iPhone and Android. Questions about this page go to support@farmers.guide.
What we collect
| What | Details |
|---|---|
| How to reach you | Your email address or mobile number, or both. A name if you give one. We send a 6-digit code to sign you in; there is no password. |
| Your farm | Locations (a ZIP code, or coordinates if you choose to share them, and the name you give the place), fields (name, soil type, size, how it is watered, notes), plantings (crop, variety, dates), what you log (watering, cuttings, harvests, notes) and which jobs you mark done. |
| Crop photos | Photos you take or pick for a health check, any note you add, and the result. We remove the location and camera details stored inside each photo file before we keep it. |
| Your location | Only when you tap "Use where I am now", and only that once. We round the coordinates to about 40 feet and store them as that location. The app never follows your location in the background. |
| Alerts | Which alerts you want and how, your quiet hours, the alerts we made for you and whether they were sent. For text alerts, when you agreed to them and whether your number has replied STOP. |
| Your phone | The notification address your phone gives the app, so alerts can reach it, and whether it is an iPhone or Android phone. |
| Subscription | Whether you have Pro, which store it came from and when it renews. Card details go to Stripe, Apple or Google. We never see them. |
| Server records | Our servers log each request with the time, the address it asked for and the internet (IP) address it came from. We use these to keep the service running and to stop abuse. |
The website's ZIP lookup sends us the ZIP code you type. It is not tied to you and we do not keep a record of who looked up what, beyond the server records above.
This website sets no cookies. The web app keeps your sign-in and a copy of your latest schedule in your browser's storage so it opens quickly and can be read without signal; signing out clears them.
What we do with it
- Work out your frost dates, schedules and water estimates, and show them to you.
- Send the alerts you asked for, and the codes that sign you in.
- Read the crop photos you send and report what they show.
- Take payment for Pro and keep your plan up to date.
- Answer you when you write to us, fix faults, and keep people from misusing the service.
We do not sell your information, share it for advertising, or use it to build a profile of you for anyone else.
Who else handles it
We use other companies to do specific jobs. Each gets only what its job needs.
| Who | For what | What they receive |
|---|---|---|
| Anthropic | Reading crop photos with its Claude AI model | The photo, the previous photo of the same planting, the crop and variety, its age and growth stage, the county or town and state, a line about recent weather, soil type, how it is watered, and your note. Not your name, email address or phone number. Under Anthropic's commercial terms this is not used to train its models. |
| Mailgun | Sending email | Your email address and the message. |
| Telnyx | Sending text messages | Your mobile number and the message. |
| Expo, Apple and Google | Delivering phone notifications | Your phone's notification address and the text of the alert. |
| Stripe | Payments made on the web | Your email address, an account number we assign, and what you enter on Stripe's payment page. |
| Apple, Google and RevenueCat | Purchases made in the phone apps | An account number we assign and the purchase record. |
| NOAA, the National Weather Service and NASA | Climate records and forecasts | The approximate coordinates of your location, with nothing that says whose it is. |
We may also disclose information if the law requires it, or to protect someone's safety or our rights. If farmers.guide is ever sold or merged, your information would go with it under these same terms, and we would tell you first.
How long we keep it
- Your account, farm records and photos: until you delete them or your account.
- Alerts: 180 days. Records of what was sent: 90 days.
- Sign-in codes: 2 days. Sign-in sessions: 90 days, or until you sign out.
- Server records: up to 30 days.
- Backups: up to 30 days after something is deleted, then gone.
Your choices
- See and change it. Everything you have entered is in the app, where you can edit or delete it.
- Delete it all. In the app: More, then Account, then Delete my account. It takes effect at once. See how to delete your account if you cannot get into the app.
- Stop messages. Turn any kind of alert off under More, then Alerts. Reply STOP to any text to stop texts.
- Ask us. Write to support@farmers.guide for a copy of your information, to correct it, or to have it deleted. Depending on where you live, the law may give you these and other rights; we honor such requests from anyone, wherever they live, and will not treat you differently for asking.
Keeping it safe
Connections to farmers.guide are encrypted. Sign-in codes and session keys are stored only in scrambled (hashed) form. Photos are served through links that expire. No system is perfectly secure; if we learn of a breach that affects you, we will tell you.
Children
farmers.guide is not meant for children under 13, and we do not knowingly collect information from them. If you believe a child has given us information, write to us and we will delete it.
Changes
If we change this page in a way that matters, we will say so in the app or by email before the change takes effect. The date at the top shows when it last changed.